The Top 10 E-Commerce Ways to Follow up with Clients - Part 2
Judy Cullins c. 2004
Did you know that 80% of all sales are made after the 5th contact?
The biggest mistake we make is not following up with our clients
regularly. We not only lose the chance to offer other services and
products, we lose the chance for satisfied clients' referrals.
Building your practice needs consistent bi-monthly follow-ups.
If you think this takes too much time, follow my lead and delegate
some of it where you will spend only 6-8 hours a week. Remember,
only marketing and promotion builds income and business, the rest
are expenses.
Part one of this article is available at www.bookcoaching.com/freearticles/article-129.shtml.
Here's the Top Ten ways:
6. Follow up in two steps.
In the first ecommerce follow up, give a fre.e report adding your
sparkling signature file as a soft sales piece. In a week, follow
this up with your offer. Refer to the report, and then make your
one irresistible offer. If I sent a report on what web sites need
before contacting a web master, I follow it up with the three-session
"telecoaching" program on writing a web site with marketing
pizzazz.
One personal coach offered an excerpt from her new book the first
time, and followed up with a discount offer for the book.
7. Motivate yourself and your staff with a poster of each month's
follow up promotions.
It's great to see your follow up progress. Your promotions can
be small or large. You know your' re going to attract new clients
because you put out messages that keep you in your audience's minds.
With the help of your assistant, in just two hours, you can send
out PR to local papers on a seminar, update email addresses, send
an article to the Top Ten, finish an interview and send to no spam
ezines, email your new content to your Web master, and send out
new proposals for talks to different organizations.
When you notice these 10-20 actions you take each month, you'll
also notice new clients coming each month.
8. Offer teleclasses to attract past, present and new clients.
A good first teleclass can be a question and answer call. Once
you survey your groups and discover the top 4-8 questions they want
answered, include this information in your teleclass sales letter.
Two schools of thought on this--a free 1-hour or a small charge
for the first. Without some risk such as $15-$20, you may only attract
lookie loos.
Be sure to give clear information on the where, when, and how to
register. Offer 800 and Web site registration. Include a mini sales
letter-- a paragraph with benefits on your topic, your audience,
and then add testimonials from satisfied attendees, as well as the
list of sample questions you can answer. While topics are interesting,
it's the benefits you write that attract people to the call.
9. Make only one offer per follow up contact.
Each time you send out a fre.e tip or report, place a "special
offer" at the bottom of the email before your signature file.
The common mistake is to offer too many choices. Make it easy for
your contact to "buy."
For one follow up, offer a fre.e or discounted eBook or report
at your Web site. When they visit, they will see all you have to
offer. For another, offer your ezine. For another, offer a discount
on your introductory coaching session. Always include a time limit
for your offers.
10. Make your follow up offer enticing.
The biggest mistake coaches and other small business people make
is to just list the offer in the subject line. One creativity coach
sends me a notice of his upcoming talks and seminars. His subject
line says, "Upcoming Seminars by Joe." Does that move
you to open the email? Since less than 50% of your lists will open
the email, put a big benefit in the subject line with your name
near it. "Double your Clients in 5 Months" That perks
up my interest, does it yours?
Follow up means giving to your potential clients. When you give,
many will give back. They will pass your fre.ebie on to their associates
and friends and even keep the information in a file.
Don't think you are bothering your contacts. If they don't want
your news, they can opt-out. Thank you's and free gifts keep your
name in front of your buyers. It tells them you appreciate them
and let's them know what new things you can offer them. Follow up
is good business.
For more information about business entrepreneurship and web marketing click here.
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Book and Internet Marketing Coach, Judy Cullins, can help you build credibility and clients, sell a lot of books, and make maximum profits. Author of 11 books including Write your eBook or Other Short Book Fast and The Fast and Cheap Way to Explode Targeted Web Traffic" Get her free eBook"20 High Octane Book Writing and Marketing Tips" and two free monthly ezines at http://www.bookcoaching.com
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